30-Day Money-Back Guarantee

If you're not happy with your AuraLume, you can return it within 30 days of delivery for a full refund of the product price.

The item should be unused and in its original packaging. If it arrived defective or not as described, that condition doesn't apply — contact us and we'll make it right regardless of condition.

Email auralumesshop@outlook.com with your order number and the reason for the return. We'll reply with return instructions within 2 business days.

If the item is defective, wrong, or not as described: we cover return shipping. If you simply changed your mind: you cover return shipping.

Once we receive and inspect the returned item, we refund the original payment method (via Stripe). Card refunds usually appear within 5–10 business days, depending on your bank. Original shipping charges (if any were paid) aren't refunded.

Returns past the 30-day window are handled case-by-case — contact us.